Timcage About Us

Timcage About Us (3)

Service Teams

Written by Monday, 23 February 2015 19:01 Published in Timcage About Us 0

Being a specialized technical services company we have gone to great lengths in training our engineers over time in key skills demanded by the challenges they face at client sites. We have also created specialized teams to focus and be experts in their areas. 

1. The Enterprise research and development team. 

This team focuses on Back office solutions, which include

  • Server installations and configuration 
  •  Windows NT /2000/3 OS configuration and repair 
  • Linux and Unix solutions 
  • Cluster solutions
  • Messaging and database solutions 
  • Disaster recovery, Messaging and Database systems
  • Website Development
  • IT security
  • Storage Area Networks
  • Rack solutions

2. The desktop team

This team specializes on faults often manifested at the desktop level and include printing solutions memory upgrades desktop OS issues as well as end-user Training. 

3. The Electronics team 

This team specializes in Component level repair of UPS monitors and Motherboards.

4. Logistics and help desk Team

This team offers logistics support to service delivery to ensure quick response to calls. The help desk team logs and track calls until they are resolved. They are all trained in customer service skills. 

Networking Options

TCE is one of the leading IT companies in the Networking arena with several installations and years of experience to show. Most of these installations have involved the following categories. 

  • Local Area networks (LANs) are relatively small installations with all the network points in one building. 
  • Campus LANS are small LANs in separated buildings or floors interconnected using fiber optic technology. 
  • At the top end of our expertise is in Cisco router (IP) connectivity and Voice over IP setups in Wide Area Networks. 
  • TCE has implemented several countrywide data networks. We have also enabled branch-to-branch Voice connectivity within the same organization thus saving on long distance telephone costs. 
  • TCE sets up Wireless networks where the computers or laptops are located within a small radius, and where the users need to be mobile within that location. 
  • TCE also offers Network service contracts in existing networks to ensure that they are operating at optimal performance at all time 

We always insist on quality installations and adherence to set international standards and performance

 

 

 

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Our ICT Profile

Written by Monday, 23 February 2015 13:48 Published in Timcage About Us 0

Over the years TCE has gained reputation in provision of quality IT Equipment,maintenance support services, structured networking cabling and software. With a wealth of experience and references to show we have faith that we shall be your reliable partner. We are proud to be associated with Cisco and Microsoft as a certified partner for their range of products and services. Today TCE is a market leader in office automation products like workstations, servers, scanners,Photocopier equipments, printers, Softwares as well as networking accessories. The majority of our business comes through our existing customer base, a clear indicator of our success in providing quality service and customer care. 

Our Mission

We at TCE are committed to developing long-term relationships with our customers by adhering to the vision of our Chairman and Directors. In order to ensure this, our Mission is to: -

  • Be recognized as the best in the business in terms of quality of both product and service.
  • Establish a system of standards that will ensure the correct level of service for our targeted markets and a system of measures that will warn us immediately of any deviation from these standards. 
  • Strive to solve problems in such a way that customers will perceive the company as different from,and superior to, its competitors. 
  • Strengthen our company’s public image as a responsible member of the local communities where it maintains offices and facilities through the quality of products, the excellence of our personnel and service, and its actions. 
  • Increase the firm’s market share and its profits. The company will strive toward these goals by developing effective procedures and providing resources. It is understood by all our staff that these goals should be met in a thoroughly and professional manner through skilled and accurate workmanship. Personal integrity and a great sense of concern for customers as well as loyalty to the company.  

 Short Term Objectives

Our short-term objectives are:

  • To secure the branded products distributorship for Office Automation,Fiscal Devices & IT, which we can market well along with our other products, hence adding to our product range. 
  • To differentiate ourselves from our competitors by providing after sales service to our customers and having the range of accessories for the products traded in by the company
  • To boost our overall sales by taking out promotional offers.

Long Term Objectives

To open regional offices in other neighboring countries and provide service to all existing and potential clients. 

Our Structure

From a modest beginning, the company has grown substantially and now comprises of qualified and highly motivated professionals working as a cohesive team whose main aim is to provide total customer satisfaction. At TCE, we do not simply sell hardware and then leave the customer to look after them. We follow the following cycle of operation.  

"Sales………………Installation…………………Customer Care………………Service"

In our opinion, the key to customer satisfaction is quality care. For this reason, we have set up a dedicated customer care team to enable us provide personalized professional services. Customers can contact TCE customer care for any queries or compliments. We believe this approach will help us to become more flexible and responsive to market demands and customer needs, and will lead to significant business growth. 

Promotional Plans

  • We normally run our own promotions, in conjunction with the supplies/distributor’s network,which helps in building distributor loyalty. 
  • We use various Medias to help in promoting our products.
  • We also have road signage promoting our company, which could be used to promote offers.
  • We would also have live demonstrations at strategic places like shopping malls, which could be used to promote offers.  
  • Provide an unequalled level of service both pre-sale and post-sale, which will lead to recommendations by word of mouth, ensuring customer loyalty and repeat business 

 Distribution Channels 

  • We already have a large distribution base, covering the country.
  • Our own outlets now numbering two will also be expanded to other major towns.

 Value-Added Services 

We already have service center where we provide after sales service like repairs, which is an added advantage also we are offering a complete mobile solution through our product offering making TCE a one stop shop for Office Automation needs. 

 Other Services

TCE has assembled a team of highly qualified and trained professionals to maintain the products they sell. These individuals are fully supported by readily available supplies for each and every model marketed by TCE since 2010. Under our service contract, preventive maintenance is carried regularly to ensure peak performance of our products and thus minimizing breakdown calls. Service calls are promptly attended to with, as far as possible time kept within shortest time of the call. TCE strongly believes in in – house training and conducts intensive technical training programmes. 

ICT Technical Services

ICT Un- availability occurs when the end user cannot carry out routine tasks due to a fault in a component of the ICT system. In most situations this happens at the desktop level and with end users. While the effect of this may be limited to those users, in situations where there is a chain process, a failure with one user will slow the entire unit. Contracting a quality service provider with agreed response times and expected service levels can reduce the loss associated by this. Training of the users also helps them resolve small incidents. With TCE you get all these services upon request. 

 

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Company Background

Written by Monday, 23 February 2015 13:29 Published in Timcage About Us 0

History and Position to Date

The Timcage Enterprises (Msa) has been active in Kenya for the last 4 years, with trading units throughout Kenya. It is a well-reputed Company, and one of the Fastest Growing of its kind in the IT Industry. The Company first ventured into Office Automation in 2010, when it became among the KRA ETR Dealers in Kenya (Nairobi, Mombasa) and now it has established itself as a market leader in the Networking, IT Hardware and Softwares. With the growth in this industry coupled with the liberalization of the Software Vendors industry in Kenya. The company has two outlets at present, one in Nairobi, and one in Mombasa. it has access to the group’s network and large client base. This has helped TCE grow its corporate base. The company has a well-established name within the KRA and plays a pivotal role in establishing a decent market base for the distribution of Fiscal products. 

The Management Team

The management team is highly motivated and committed to the growth potential of the business. All Existing units are running independently under the supervision of the management teams. The company regularly organizes its own in-house training programmes for the existing and new products. We have regular training programs on products knowledge, utilities and customer service. Following is a brief profile of the management team that is currently involved in the operations and management of the business activities along with the new developments in the field of telecommunications and IT industry.

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