VOIP-Voice Over Internet Protocol

What is IP PABX?

Our IP PABX is based on Asterisk, that transforms the business phone system into a software running on industry standard servers operating industry standard voice over IP gateways across your company local and wide area networks. The system as a whole will never become obsolete since individual components can be replaced or added as needed with the latest components in the future. This is the last business phone system your company will ever need.

Advantages

-Highly scalable to grow with your business

Designed to handle unlimited number of employees and cater for companies with basic telephony needs to advanced corporations that have multiple branches. Our IP PABX is able to meet the demands of any business environment.

-Reliable

Our IP PABX is built using an open architecture, with our inbuilt monitoring and reporting tools your system is proactively monitored and maintained around the clock.

-Affordable

With prices 50 to 80 percent less than competitive solutions even the smallest business can afford a feature rich IP-PABX phone system.

Features

Voicemail system

A complete voicemail system is integrated in the IP PABX server. It includes multiple delivery options for your voicemail messages: telephone access using a voice menu, automated e-mail delivery with attachment or web based accessibility. You can also organize voicemail messages in multiple folders for easy retrieval. Additionally, many IP phones will alert you immediately when a new voicemail message arrives.

Conference rooms

Conferencing has never been easier; thanks to IP PABX integrated Conference Bridge. You can easily set up a conference with internal users, or invite external people to join your conference. Our web based interface or * key on your telephone lets you easily control your conference. The number of participants is only limited by the number of phone lines you have available. You can also include external parties who would call through the switchboard and transferred to the conference.

Interactive Voice Response (IVR)

The IVR or auto-attendant as it is sometimes called, allow your callers to "press 1 for sales" or "press 2 for support". Using our convenient web based interface, you can easily set up basic or more complex voice menu's to help your callers to the right destination.

Branch Office & Telecommuters

Our IP PABX fully integrates users that are in a branch office or are telecommuters via the Internet.Remote locations become simple telephone extensions, so users may dial inside extensions or outside numbers just as they would from their central corporate location. Branch office and telecommuter support require the following components:

  • Broadband Internet connections at remote and HQ locations
  • VPN Router at remote and HQ locations.
  • Receptionist’s Console

Due to the increased need by switchboard operators to operate at high speeds due to the number of calls both within and without, we have developed a receptionist console where we will install the application on a PC and through this console the receptionist or the switchboard operator only needs to drag and drop with her mouse while transferring, receiving and other switchboard operations.

Reports

Our IP PABX has a powerful and detailed call reporting platform which provides detailed reports on all phone calls made within the system, this includes reports on all incoming calls, outgoing calls by user, conference calls and user login reports. The reports can be customized to fit your specific organizational needs.

Call recording

Our IP PABX call recording functionality is able to continually record 100% of all calls or record on demand.All calls are digitally recorded and capture and store for every agent and customer interaction regardless of the source, destination or service (ISDN, VoIP, Mobile). Calls are recorded to a hard drives and can be instantly found, accessed and replayed.

  • Resolve customer disputes
  • Ensure regulatory compliance
  • Meet legal obligations
  • Improve customer service
  • Increase employee productivity
  • Address security concerns
  • Record phone calls automatically or on-demand.

Call queues

Call queues help you to easily create professional sounding waiting lines for incoming calls. Control how your calls are distributed to the agents and announce waiting position and holding times to the caller.Our web interface allows you to create an unlimited number of call queues and, if you want, control them in every detail to ensure efficient management if your incoming calls.

Intelligent routing

Intelligent routing allows you to easily control the flow of inbound and outbound calls. Make sure you always call at the lowest rate by selecting different operators for multiple destinations. Additionally, you can provide backup routes in case a certain line goes down. Using inbound routing you can help send callers to the correct destination based on the number they called or their own caller-id. For example,route known customers directly to their contact person in the company, avoiding long waiting times and maintaining a professional image.

Integrated fax server

Thanks to our IP PABX integrated fax server, your incoming faxes are automatically converted to PDF documents and optionally mailed to your mailbox. You can also access all your received faxes using the web based interface, maintaining a complete and easy overview of your fax messages.

Music on hold

While your customers are waiting, provide them some music. It's as easy as uploading an MP3 file using the IP PABX web administration interface. You can upload as much files as you like, any time a caller is put on hold, alone in a conference room or waiting in a call queue the music will automatically start playing.

Call forwarding, call waiting and call parking

Special keys or * key combinations on your phone allow you to conveniently transfer calls to your colleagues (with or without announcements). Call waiting allows you to receive an indication when a second line comes in and optionally pick it up. Switching to a different desk, or trying to transfer a call to someone who is busy. Park the call using your phone for easy retrieval.

Summary of features

  • ADSI On-Screen Menu System
  • Alarm Receiver Append Message
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Call Routing (DID & ANI)
  • Call Snooping
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Calling Cards
  • Conference Bridging
  • Do Not Disturb ENUM
  • Database Store / Retrieve
  • Database Integration
  • Dial by Name
  • Direct Inward System Access
  • Distinctive Ring
  • Flexible Extension Logic
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Macros
  • Music On Hold
  • Music On Transfer: - Flexible Mp3-based System - Random or Linear Play - Volume Control
  • Predictive Dialer
  • Privacy Open Settlement Protocol (OSP)
  • Overhead Paging
  • Protocol Conversion
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • Streaming Media Access
  • Supervised Transfer
  • Call centre features Features
  • Ability for an agent to call clients in succession from a database through a web
  • Ability to display a script for the agent to read with fields like name, address, etc. filled
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to broadcast dial to customers with a pre-recorded message
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to manually or automatically call upto two other customer numbers for the same lead
  • Automtically dial unlimited numbers per customer until you get an answer
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialing
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictably for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for managers to enter conversations with agents and customers
  • Ability for agents to select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Agent shift enforcemant by day and time, defined per user group
  • Full QueueMetrics-compatible call logging, inbound and outbound
  • Several CRM integration features: user-sync, account-sync,data interconnection
  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial
  • outside of the agent screen
  • Lead import web-based API
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface.
Last modified on Monday, 02 March 2015 08:10
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Timothy

Experience: 

  • 5 years experience in the Office Automation, Networking computer
  • Hardware and software industry in Kenya 
  • Involved in negotiating key agencies in the Office Automation, IT and Fiscal Devices range of products 
  • Sound IT Sales knowledge 
  • Key person involved in providing all the necessary resources required  

Responsibility and Experience: 

  • In charge of corporate business developments and functions of the company especially in respect of strategies, policies and plans 
  • 4 years experience with the TCE as overall in charge of Financial planning and budgeting tasks, business projects, investments of funds, taxation policies and development of management information systems and controls 
  • 7 years experience in IT firms at senior level 
  • Sound knowledge of statutory requirements in Kenya
  • Good HR and Administrative skills