Service Product Options

1. Preventive maintenance

This is necessary as preemptive strike against known failures and their causes. This is more so a health checks that arrests problems before they become severe. This consists of physical cleaning of equipment. Virus checks, Data integrity checks as well as the entire storage and software systems. If done regularly it reduces the impact of a failure as most of the small failures will be detected and rectified in good time. A comprehensive Report should always be provided after a session. 

2. Labour only contracts

This kind of contract is ideal for relatively stable infrastructure where the client needs the benefit of a service level assurance and commitment. Labour for resolution of all failure incidents is prepaid and only replacement parts are charged. This is one of the most popular products mainly because of the response time commitments that are embedded in the contracts. 

3. Comprehensive contracts

Like comprehensive insurance cover, this product covers all that applies with the labour only contracts with the added benefit of parts replacement and equipment replacement incase of situations where they are un-repairable. This is more expensive and contributes greatly to availability of ICT infrastructure. 

4. Onsite presence

For large sites with hundreds of equipments the number of incidences reported daily might warrant TCE to deploy onsite Engineers so as to deliver within response time expectations. This arrangement is in place with some of our clients and is very effective. 

5. One off calls 

For the clients with few equipment, they may prefer calling per incident .For TCE all our clients are important and we will respond just as quick

Rate this item
(0 votes)
Timothy

Experience: 

  • 5 years experience in the Office Automation, Networking computer
  • Hardware and software industry in Kenya 
  • Involved in negotiating key agencies in the Office Automation, IT and Fiscal Devices range of products 
  • Sound IT Sales knowledge 
  • Key person involved in providing all the necessary resources required  

Responsibility and Experience: 

  • In charge of corporate business developments and functions of the company especially in respect of strategies, policies and plans 
  • 4 years experience with the TCE as overall in charge of Financial planning and budgeting tasks, business projects, investments of funds, taxation policies and development of management information systems and controls 
  • 7 years experience in IT firms at senior level 
  • Sound knowledge of statutory requirements in Kenya
  • Good HR and Administrative skills 
More in this category: Office Supplies »